@import url('https://fonts.googleapis.com/css2?family=Cairo:wght@400;600;700;800&display=swap');

/* =============================================
   DRSUDANI SUPPORT — DESIGN TOKENS
   مطابق تماماً لهوية الموقع
   ============================================= */
:root {
  --dss-primary:         #7f6dfb;
  --dss-primary-hover:   #6a57e6;
  --dss-primary-light:   rgba(127,109,251,0.1);
  --dss-primary-border:  rgba(127,109,251,0.3);
  --dss-accent:          #06b6d4;
  --dss-danger:          #ef4444;

  /* Light Mode */
  --dss-bg:              #ffffff;
  --dss-bg-secondary:    #f5f7fa;
  --dss-bg-input:        #f5f7fa;
  --dss-text:            #111827;
  --dss-text-muted:      #6b7280;
  --dss-border:          rgba(0,0,0,0.07);

  /* Bubbles */
  --dss-bubble-user-bg:  #f0f0f5;
  --dss-bubble-user-txt: #111827;
  --dss-bubble-agent-bg: rgba(127,109,251,0.1);
  --dss-bubble-agent-txt:#5c4bc7;

  --dss-radius:          14px;
  --dss-font:            'Cairo', 'IBM Plex Sans Arabic', 'Almarai', sans-serif;
  --dss-shadow:          0 8px 32px rgba(0,0,0,0.10), 0 2px 8px rgba(0,0,0,0.05);
  --dss-transition:      0.25s cubic-bezier(0.4,0,0.2,1);
}

[data-theme="dark"] {
  --dss-bg:              #1e1b38;
  --dss-bg-secondary:    #0e0c1d;
  --dss-bg-input:        rgba(255,255,255,0.06);
  --dss-text:            #f9fafb;
  --dss-text-muted:      #9ca3af;
  --dss-border:          rgba(255,255,255,0.07);

  --dss-bubble-user-bg:  rgba(255,255,255,0.06);
  --dss-bubble-user-txt: #e2e8f0;
  --dss-bubble-agent-bg: rgba(127,109,251,0.15);
  --dss-bubble-agent-txt:#a596ff;

  --dss-shadow:          0 8px 32px rgba(0,0,0,0.5);
}

/* =============================================
   WIDGET CONTAINER
   ============================================= */
#drsudani-support-widget {
  position: fixed;
  bottom: 16px;
  left: 24px;
  z-index: 99999;
  font-family: var(--dss-font);
  direction: rtl;
  box-sizing: border-box;
}

@media (max-width: 768px) {
  #drsudani-support-widget {
    bottom: 95px !important; /* Adjust for mobile bottom navigation */
  }
  #dss-chat-window.open ~ .dss-trigger-wrap {
    display: none !important;
  }
}

#drsudani-support-widget *,
#drsudani-support-widget *::before,
#drsudani-support-widget *::after {
  box-sizing: border-box;
}

/* ═════════════════════════════════════════
   TICKET STATUS BANNER (pinned above trigger)
   ═════════════════════════════════════════ */
.dss-ticket-banner {
  position: absolute;
  bottom: 0;
  left: calc(100% + 15px);
  width: max-content;
  max-width: calc(100vw - 48px);
  background: var(--dss-bg, #fff);
  border: 1.5px solid var(--dss-primary-border, rgba(127,109,251,0.3));
  border-radius: 12px;
  box-shadow: 0 4px 20px rgba(127,109,251,0.15), 0 1px 4px rgba(0,0,0,0.06);
  animation: dss-banner-in 0.3s cubic-bezier(0.4,0,0.2,1) forwards;
  overflow: hidden;
}
@keyframes dss-banner-in {
  from { opacity:0; transform:translateY(10px); }
  to   { opacity:1; transform:translateY(0); }
}
.dss-quick-replies-wrap {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  padding: 16px;
}
.dss-quick-reply-btn {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: var(--dss-text);
  border-radius: 12px;
  padding: 12px 8px;
  font-family: var(--dss-font) !important;
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  width: 100%;
  text-align: center;
  transition: all 0.2s ease;
  line-height: 1.4;
}
.dss-quick-reply-btn:hover {
  background: rgba(127,109,251,0.05);
  border-color: rgba(127,109,251,0.4);
}
.dss-qr-icon {
  width: 16px;
  height: 16px;
  border-radius: 50%;
  border: 2px solid var(--dss-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.dss-qr-icon::after {
  content: '';
  width: 6px;
  height: 6px;
  background: var(--dss-primary);
  border-radius: 50%;
}
.dss-ticket-banner-inner {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
}
.dss-ticket-banner-info {
  display: flex;
  align-items: center;
  gap: 7px;
  flex: 1;
  min-width: 0;
  font-family: var(--dss-font);
}
.dss-ticket-banner-info svg {
  flex-shrink: 0;
  color: var(--dss-primary);
}
.dss-ticket-banner-ref {
  font-weight: 800;
  font-size: 0.82rem;
  color: var(--dss-primary);
  white-space: nowrap;
}
.dss-ticket-banner-sep {
  color: var(--dss-text-muted, #9ca3af);
  font-size: 0.8rem;
}
.dss-ticket-banner-status {
  font-size: 0.78rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 5px;
  white-space: nowrap;
}
.dss-ticket-banner-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
  animation: dss-dot-pulse 1.8s ease-in-out infinite;
}
@keyframes dss-dot-pulse {
  0%,100% { opacity:1; transform:scale(1); }
  50%      { opacity:0.5; transform:scale(1.3); }
}
.dss-ticket-banner-link {
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--dss-primary) !important;
  text-decoration: none !important;
  padding: 4px 10px;
  border-radius: 6px;
  background: var(--dss-primary-light, rgba(127,109,251,0.1));
  white-space: nowrap;
  transition: background 0.2s ease;
  flex-shrink: 0;
}
.dss-ticket-banner-link:hover {
  background: rgba(127,109,251,0.2) !important;
}
.dss-ticket-banner-close {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--dss-text-muted, #9ca3af);
  padding: 4px;
  border-radius: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: color 0.2s ease, background 0.2s ease;
}
.dss-ticket-banner-close:hover {
  color: var(--dss-danger, #ef4444);
  background: rgba(239,68,68,0.08);
}
@media (max-width: 480px) {
  .dss-ticket-banner { left: calc(100% + 8px); bottom: 0; width: max-content; max-width: calc(100vw - 75px); }
  .dss-ticket-banner-inner { gap: 6px; padding: 8px; }
  .dss-ticket-banner-info { gap: 4px; }
  .dss-ticket-banner-ref { font-size: 0.75rem; }
  .dss-ticket-banner-status { font-size: 0.7rem; }
  .dss-ticket-banner-link { font-size: 0.65rem; padding: 4px 6px; }
}

/* =============================================
   FLOATING TRIGGER BUTTON
   ============================================= */
.dss-trigger-btn {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--dss-primary);
  color: #fff;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 16px rgba(127,109,251,0.45);
  transition: transform var(--dss-transition), background var(--dss-transition);
  position: relative;
  outline: none;
}
.dss-trigger-btn:hover {
  transform: scale(1.07);
  background: var(--dss-primary-hover);
}
/* First visit pulse — fires once via JS adding .dss-pulse class */
.dss-trigger-btn.dss-pulse {
  animation: dss-pulse-anim 2s ease-out forwards;
}
@keyframes dss-pulse-anim {
  0%   { box-shadow: 0 0 0 0 rgba(127,109,251,0.5); }
  60%  { box-shadow: 0 0 0 14px rgba(127,109,251,0); }
  100% { box-shadow: 0 4px 16px rgba(127,109,251,0.45); }
}

.dss-trigger-wrap {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: flex-start;
}

.dss-welcome-bubble {
  position: absolute;
  left: 0;
  bottom: calc(100% + 15px);
  background-color: var(--dss-bg);
  border: 1px solid var(--dss-border);
  box-shadow: var(--dss-shadow);
  color: var(--dss-text);
  padding: 12px 18px 12px 28px;
  border-radius: var(--dss-radius);
  font-size: 0.85rem;
  font-weight: 600;
  width: max-content;
  max-width: 260px;
  line-height: 1.5;
  animation: dss-bubble-fade-in 0.5s cubic-bezier(0.4, 0, 0.2, 1) forwards;
  z-index: 1;
}

.dss-welcome-bubble::after {
  content: '';
  position: absolute;
  bottom: -7px;
  left: 20px;
  width: 14px;
  height: 14px;
  background-color: var(--dss-bg);
  border-right: 1px solid var(--dss-border);
  border-bottom: 1px solid var(--dss-border);
  transform: rotate(45deg);
}

.dss-welcome-bubble-close {
  position: absolute;
  top: 4px;
  left: 6px;
  cursor: pointer;
  font-size: 1.2rem;
  line-height: 1;
  color: var(--dss-text-muted);
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  transition: all 0.2s ease;
}
.dss-welcome-bubble-close:hover {
  background: var(--dss-bg-secondary);
  color: var(--dss-danger);
}

@keyframes dss-bubble-fade-in {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

.dss-unread-dot {
  position: absolute;
  top: 1px;
  right: 1px;
  width: 12px;
  height: 12px;
  background: var(--dss-danger);
  border-radius: 50%;
  border: 2px solid #fff;
  display: none;
}
[data-theme="dark"] .dss-unread-dot { border-color: #0e0c1d; }
.dss-unread-dot.show { display: block; }

/* =============================================
   CHAT WINDOW
   ============================================= */
.dss-window {
  position: absolute;
  bottom: calc(100% + 14px);
  left: 0;
  width: 380px;
  max-width: calc(100vw - 40px);
  height: 620px;
  max-height: calc(100vh - 110px);
  background: var(--dss-bg);
  border-radius: var(--dss-radius);
  box-shadow: var(--dss-shadow);
  border: 1px solid var(--dss-border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  visibility: hidden;
  transform: translateY(16px) scale(0.96);
  transition: all var(--dss-transition);
  transform-origin: bottom left;
}
.dss-window.open {
  opacity: 1;
  visibility: visible;
  transform: translateY(0) scale(1);
}

/* Mobile: fullscreen */
@media (max-width: 480px) {
  #drsudani-support-widget { left: 16px; }
  .dss-window {
    position: fixed;
    bottom: 0; left: 0; right: 0; top: 0;
    width: 100%; height: 100%;
    max-width: 100%; max-height: 100%;
    border-radius: 0;
    transform-origin: bottom center;
    z-index: 999999;
  }
  .dss-header { padding-top: calc(14px + env(safe-area-inset-top)) !important; }
  .dss-footer { padding-bottom: calc(10px + env(safe-area-inset-bottom)) !important; }
  #dss-chat-input, .dss-input, .dss-select { font-size: 16px !important; }
}

/* =============================================
   HEADER
   ============================================= */
.dss-header {
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--dss-border);
  background: var(--dss-bg);
  flex-shrink: 0;
  gap: 8px;
}
.dss-header-left {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
  flex: 1;
}
.dss-logo-wrap {
  position: relative;
  flex-shrink: 0;
}
.dss-logo {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  object-fit: cover;
  background: var(--dss-bg-secondary);
  display: block;
}
.dss-online-dot {
  position: absolute;
  bottom: 1px;
  left: 1px;
  width: 10px;
  height: 10px;
  background: #22c55e;
  border-radius: 50%;
  border: 2px solid var(--dss-bg);
}
.dss-header-text h4 {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--dss-text);
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.dss-status-txt {
  font-size: 0.72rem;
  color: var(--dss-accent);
  font-weight: 600;
  display: block;
}
.dss-header-actions {
  display: flex;
  align-items: center;
  gap: 4px;
  flex-shrink: 0;
}
.dss-icon-btn {
  width: 32px;
  height: 32px;
  border: none;
  background: transparent;
  color: var(--dss-text-muted);
  cursor: pointer;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background var(--dss-transition), color var(--dss-transition);
  outline: none;
}
.dss-icon-btn:hover {
  background: var(--dss-bg-secondary);
  color: var(--dss-text);
}
.dss-icon-btn.danger:hover {
  background: rgba(239,68,68,0.1);
  color: var(--dss-danger);
}

/* =============================================
   SCREENS (BODY)
   ============================================= */
.dss-body {
  flex: 1;
  position: relative;
  overflow-y: auto;
  overflow-x: hidden;
  background: var(--dss-bg-secondary);
}
.dss-screen {
  display: none;
  flex-direction: column;
  padding: 12px 14px; /* تم تقليل المساحة الداخلية */
  box-sizing: border-box;
  min-height: 100%;
}
.dss-screen.active {
  display: flex;
}
.dss-screen::-webkit-scrollbar { width: 4px; }
.dss-screen::-webkit-scrollbar-thumb { background: var(--dss-border); border-radius: 4px; }

/* =============================================
   SCREEN 1 — FAQ
   ============================================= */
.dss-greeting {
  font-size: 1rem;
  font-weight: 800;
  color: var(--dss-text);
  margin: 0 0 4px; /* تقليل المسافة */
}
.dss-sub-greeting {
  font-size: 0.8rem;
  color: var(--dss-text-muted);
  margin: 0 0 12px; /* تقليل المسافة */
}
.dss-faq-label {
  font-size: 0.7rem;
  font-weight: 700;
  color: var(--dss-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin: 0 0 8px; /* تقليل المسافة */
}
.dss-faq-list {
  display: grid;
  grid-template-columns: 1fr 1fr; /* عرض الأسئلة كشبكة لتوفير المساحة */
  gap: 6px;
  margin-bottom: 12px;
}
.dss-faq-item {
  display: flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  gap: 6px;
  padding: 8px 6px; /* تقليل الحجم */
  background: var(--dss-bg);
  border: 1px solid var(--dss-border);
  border-radius: 8px;
  color: var(--dss-text);
  text-decoration: none;
  font-size: 0.75rem; /* تصغير الخط قليلاً */
  font-weight: 600;
  font-family: var(--dss-font);
  transition: border-color var(--dss-transition), color var(--dss-transition), transform var(--dss-transition);
}
.dss-faq-item svg { flex-shrink: 0; color: var(--dss-primary); width: 14px; height: 14px; }
.dss-faq-item:hover {
  border-color: var(--dss-primary-border);
  color: var(--dss-primary);
  transform: translateX(-2px);
}
[data-theme="dark"] .dss-faq-item { background: rgba(255,255,255,0.03); }
[data-theme="dark"] .dss-faq-item:hover { color: #a596ff; }

.dss-divider {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 4px 0 10px; /* تقليل المسافة */
  color: var(--dss-text-muted);
  font-size: 0.75rem;
}
.dss-divider::before, .dss-divider::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--dss-border);
}

.dss-actions-stack {
  display: flex;
  flex-direction: column;
  gap: 8px; /* تقليل المسافة بين الأزرار الرئيسية */
  margin-top: 4px;
  padding-bottom: 4px;
}
.dss-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 13px 16px;
  border-radius: 10px;
  font-family: var(--dss-font);
  font-size: 0.9rem;
  font-weight: 700;
  cursor: pointer;
  text-align: center;
  transition: all var(--dss-transition);
  border: none;
  outline: none;
  width: 100%;
}
.dss-btn-primary { background: var(--dss-primary); color: #fff; }
.dss-btn-primary:hover { background: var(--dss-primary-hover); }
.dss-btn-outline {
  background: transparent;
  color: var(--dss-text);
  border: 1px solid var(--dss-border);
}
.dss-btn-outline:hover { border-color: var(--dss-primary-border); color: var(--dss-primary); background: var(--dss-primary-light); }
.dss-btn-ghost {
  background: transparent;
  color: var(--dss-text-muted);
  font-size: 0.82rem;
}
.dss-btn-ghost:hover { color: var(--dss-primary); }
.dss-btn-danger { background: rgba(239,68,68,0.1); color: var(--dss-danger); border: 1px solid rgba(239,68,68,0.2); }
.dss-btn-danger:hover { background: rgba(239,68,68,0.18); }

/* =============================================
   SCREEN 2 — PRE-CHAT FORM
   ============================================= */
.dss-form-group {
  margin-bottom: 12px;
}
.dss-form-label {
  display: block;
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--dss-text-muted);
  margin-bottom: 6px;
}
.dss-input {
  width: 100%;
  padding: 11px 14px;
  border: 1px solid var(--dss-border);
  border-radius: 10px;
  font-family: var(--dss-font);
  font-size: 0.9rem;
  background: var(--dss-bg);
  color: var(--dss-text);
  box-sizing: border-box;
  transition: border-color var(--dss-transition), box-shadow var(--dss-transition);
  outline: none;
  appearance: none;
}
.dss-input:focus {
  border-color: var(--dss-primary);
  box-shadow: 0 0 0 3px var(--dss-primary-light);
}
[data-theme="dark"] .dss-input {
  background: var(--dss-bg-input);
  border-color: rgba(255,255,255,0.1);
}
textarea.dss-input { resize: none; line-height: 1.5; }

/* =============================================
   SCREEN 3 — QUEUE
   ============================================= */
#dss-screen-queue {
  align-items: center;
  justify-content: center;
  text-align: center;
}
.dss-queue-anim {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: var(--dss-primary-light);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
  animation: dss-queue-pulse 1.6s ease-in-out infinite;
}
@keyframes dss-queue-pulse {
  0%,100% { transform: scale(1); opacity:1; }
  50%      { transform: scale(1.08); opacity:0.8; }
}
.dss-queue-title {
  font-size: 1rem;
  font-weight: 800;
  color: var(--dss-text);
  margin: 0 0 8px;
}
.dss-queue-sub {
  font-size: 0.85rem;
  color: var(--dss-text-muted);
  margin: 0 0 16px;
  line-height: 1.6;
}
.dss-queue-badge {
  display: inline-block;
  background: var(--dss-primary);
  color: #fff;
  font-weight: 800;
  font-size: 1rem;
  padding: 4px 14px;
  border-radius: 999px;
  margin-bottom: 6px;
}

/* =============================================
   SCREEN 4 — ACTIVE CHAT
   ============================================= */
#dss-screen-chat {
  padding: 12px 12px 4px;
  overflow-y: auto;
  gap: 8px;
}
.dss-chat-day-label {
  text-align: center;
  font-size: 0.68rem;
  color: var(--dss-text-muted);
  margin: 8px 0;
  letter-spacing: 0.04em;
}
/* Message wrappers - RTL: user = right aligned, agent = left aligned */
.dss-msg-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}
.dss-msg-row.user-row { flex-direction: row; justify-content: flex-start; }
.dss-msg-row.agent-row { flex-direction: row-reverse; justify-content: flex-start; }
.dss-msg-row.system-row { justify-content: center; }

.dss-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--dss-primary-light);
  color: var(--dss-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.65rem;
  font-weight: 800;
  flex-shrink: 0;
}
.user-row .dss-avatar { background: var(--dss-bg-secondary); color: var(--dss-text-muted); }

/* Home Screen */
#dss-screen-home {
  flex-direction: column;
  justify-content: center;
  align-items: center;
  text-align: center;
  height: 100%;
}
#dss-btn-home-start-chat {
  width: 100%;
  font-size: 1rem;
  padding: 14px;
}
#dss-btn-home-open-ticket {
  width: 100%;
  padding: 10px;
  font-size: 0.9rem;
}

.dss-bubble-wrap {
  display: flex;
  flex-direction: column;
  max-width: 72%;
}
.user-row .dss-bubble-wrap { align-items: flex-start; }
.agent-row .dss-bubble-wrap { align-items: flex-end; }

.dss-bubble {
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 0.88rem;
  line-height: 1.55;
  word-break: break-word;
  font-family: var(--dss-font) !important;
}
.user-row .dss-bubble {
  background: var(--dss-bubble-user-bg);
  color: var(--dss-bubble-user-txt);
  border-bottom-right-radius: 4px;
}
.agent-row .dss-bubble {
  background: var(--dss-bubble-agent-bg);
  color: var(--dss-bubble-agent-txt);
  border-bottom-left-radius: 4px;
}
.system-row .dss-bubble {
  background: transparent;
  color: var(--dss-text-muted);
  font-size: 0.75rem;
  text-align: center;
  font-style: italic;
  padding: 4px 10px;
}
.dss-bubble-time {
  font-size: 0.62rem;
  color: var(--dss-text-muted);
  margin-top: 4px;
  padding: 0 4px;
}

/* Typing indicator */
.dss-typing-row { display: flex; align-items: center; gap: 8px; padding: 4px 0; }
.dss-typing-dots {
  display: flex; gap: 4px; padding: 10px 14px;
  background: var(--dss-bubble-agent-bg);
  border-radius: 16px;
  border-bottom-left-radius: 4px;
}
.dss-typing-dots span {
  width: 7px; height: 7px;
  background: var(--dss-primary);
  border-radius: 50%;
  animation: dss-bounce 1.2s ease-in-out infinite;
}
.dss-typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.dss-typing-dots span:nth-child(3) { animation-delay: 0.4s; }
@keyframes dss-bounce { 0%,80%,100%{transform:translateY(0)} 40%{transform:translateY(-6px)} }

/* Closed chat overlay */
.dss-chat-closed-notice {
  text-align: center;
  padding: 16px 12px;
  border-top: 1px solid var(--dss-border);
  color: var(--dss-text-muted);
  font-size: 0.82rem;
}
.dss-rating-stars {
  display: flex;
  justify-content: center;
  gap: 6px;
  margin-top: 10px;
}
.dss-star-btn {
  background: none;
  border: none;
  font-size: 1.5rem;
  cursor: pointer;
  color: var(--dss-text-muted);
  transition: color var(--dss-transition), transform var(--dss-transition);
  line-height: 1;
}
.dss-star-btn:hover, .dss-star-btn.active { color: #f59e0b; transform: scale(1.2); }

/* =============================================
   SCREEN 5 — TICKET FORM
   ============================================= */
#dss-screen-ticket .dss-select {
  width: 100%;
  padding: 11px 14px;
  border: 1px solid var(--dss-border);
  border-radius: 10px;
  font-family: var(--dss-font);
  font-size: 0.9rem;
  background: var(--dss-bg);
  color: var(--dss-text);
  appearance: none;
  background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: left 14px center;
  cursor: pointer;
  outline: none;
  box-sizing: border-box;
  transition: border-color var(--dss-transition);
}
.dss-select:focus { border-color: var(--dss-primary); }
[data-theme="dark"] .dss-select {
  background-color: var(--dss-bg-input);
  border-color: rgba(255,255,255,0.1);
  background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%239ca3af' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
}

/* Upload area */
.dss-upload-area {
  border: 1.5px dashed var(--dss-border);
  border-radius: 10px;
  padding: 14px;
  text-align: center;
  cursor: pointer;
  transition: border-color var(--dss-transition), background var(--dss-transition);
  color: var(--dss-text-muted);
  font-size: 0.82rem;
}
.dss-upload-area:hover { border-color: var(--dss-primary-border); background: var(--dss-primary-light); }
.dss-upload-area svg { margin-bottom: 4px; color: var(--dss-primary); }
.dss-file-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.dss-file-chip {
  background: var(--dss-bg);
  border: 1px solid var(--dss-border);
  border-radius: 6px;
  padding: 3px 10px;
  font-size: 0.72rem;
  color: var(--dss-text);
  display: flex;
  align-items: center;
  gap: 4px;
}
.dss-file-chip button {
  background: none;
  border: none;
  color: var(--dss-danger);
  cursor: pointer;
  padding: 0;
  font-size: 0.8rem;
  line-height: 1;
}

/* Success state */
.dss-ticket-success {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  flex: 1;
  text-align: center;
  gap: 12px;
}
.dss-success-icon {
  width: 64px; height: 64px;
  border-radius: 50%;
  background: rgba(34,197,94,0.1);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #22c55e;
}
.dss-ticket-number {
  font-size: 1.1rem;
  font-weight: 800;
  color: var(--dss-primary);
}

/* =============================================
   CHAT FOOTER
   ============================================= */
.dss-footer {
  padding: 10px 12px;
  background: var(--dss-bg);
  border-top: 1px solid var(--dss-border);
  flex-shrink: 0;
  display: none;
}
.dss-footer.visible { display: block; }
.dss-footer-inner {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--dss-bg-secondary);
  border-radius: 12px;
  padding: 6px 10px;
  border: 1px solid var(--dss-border);
}
#dss-chat-input {
  flex: 1;
  border: none;
  background: transparent;
  font-family: var(--dss-font);
  font-size: 0.9rem;
  color: var(--dss-text);
  outline: none;
  padding: 4px 0;
  min-width: 0;
}
#dss-chat-input::placeholder { color: var(--dss-text-muted); }
.dss-footer-btns { display: flex; align-items: center; gap: 4px; flex-shrink: 0; }
.dss-footer-end-btn {
  font-size: 0.72rem;
  padding: 4px 10px;
  border-radius: 6px;
  background: rgba(239,68,68,0.08);
  color: var(--dss-danger);
  border: 1px solid rgba(239,68,68,0.15);
  cursor: pointer;
  font-family: var(--dss-font);
  font-weight: 700;
  transition: all var(--dss-transition);
  white-space: nowrap;
}
.dss-footer-end-btn:hover { background: rgba(239,68,68,0.15); }

/* =============================================
   READ RECEIPTS (WhatsApp-style ticks)
   ============================================= */
.dss-tick {
  font-size: 0.7rem;
  font-weight: 700;
  margin-right: 2px;
  vertical-align: middle;
  line-height: 1;
  user-select: none;
}
.dss-tick-sent {
  color: var(--dss-text-muted, #9ca3af);
  font-size: 0.8rem;
}
.dss-tick-delivered {
  color: var(--dss-text-muted, #9ca3af);
  font-size: 0.7rem;
  letter-spacing: -2px;
}
.dss-tick-read {
  color: #34b7f1; /* WhatsApp blue */
  font-size: 0.7rem;
  letter-spacing: -2px;
}

/* System notice inside ticket screen */
.dss-system-notice {
  background: rgba(239,68,68,0.06);
  border: 1px solid rgba(239,68,68,0.15);
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 0.82rem;
  color: #dc2626;
  text-align: center;
  margin: 8px 0;
}

/* =============================================
   COMPACT TICKETS LIST UI
   ============================================= */
.dss-compact-ui {
  font-family: var(--dss-font), sans-serif;
  direction: rtl;
  max-width: 800px;
  margin: 0 auto;
}

.dss-compact-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px;
  background: var(--dss-bg-secondary);
  border-radius: 12px;
  margin-bottom: 20px;
  border: 1px solid var(--dss-border);
  gap: 12px;
}
.dss-ch-text { flex: 1; min-width: 0; }
.dss-ch-text h2 { margin: 0 0 4px; font-size: 1.1rem; color: var(--dss-text); font-weight: 800; }
.dss-ch-text p { margin: 0; font-size: 0.85rem; color: var(--dss-text-muted); }

.dss-btn-new-ticket {
  display: flex; align-items: center; justify-content: center; gap: 6px;
  background: var(--dss-primary); color: #fff;
  border: none; border-radius: 8px; padding: 10px 16px;
  font-size: 0.85rem; font-weight: 700; cursor: pointer;
  transition: transform 0.2s, box-shadow 0.2s;
  font-family: var(--dss-font), sans-serif;
  white-space: nowrap;
  flex-shrink: 0;
}
.dss-btn-new-ticket:hover { transform: translateY(-2px); box-shadow: 0 4px 12px rgba(127,109,251,0.3); }

@media (max-width: 480px) {
  .dss-compact-header {
    flex-direction: column;
    align-items: stretch;
    text-align: center;
    padding: 14px 16px;
  }
  .dss-btn-new-ticket {
    width: 100%;
    padding: 12px 16px;
  }
}

.dss-compact-empty {
  text-align: center; padding: 40px 20px;
  background: var(--dss-bg); border-radius: 12px;
  border: 1px dashed var(--dss-border);
  color: var(--dss-text-muted); font-size: 0.9rem;
}
.dss-compact-empty svg { color: var(--dss-primary); margin-bottom: 10px; opacity: 0.8; }

.dss-compact-list {
  display: flex; flex-direction: column; gap: 10px;
}
.dss-compact-item {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 20px; background: var(--dss-bg);
  border: 1px solid var(--dss-border);
  border-radius: 12px; text-decoration: none !important;
  color: inherit; transition: all 0.2s;
}
.dss-compact-item:hover { border-color: var(--dss-primary); transform: translateX(-4px); box-shadow: 0 4px 12px rgba(0,0,0,0.03); }

.dss-ci-left { display: flex; align-items: center; gap: 14px; }
.dss-ci-id { font-weight: 800; font-size: 0.8rem; color: var(--dss-primary); background: var(--dss-primary-light); padding: 4px 8px; border-radius: 6px; letter-spacing: 0.5px; }
.dss-ci-details h4 { margin: 0 0 2px; font-size: 0.95rem; color: var(--dss-text); font-weight: 700; }
.dss-ci-date { font-size: 0.75rem; color: var(--dss-text-muted); font-weight: 600; }

.dss-ci-right { display: flex; align-items: center; gap: 12px; }
.dss-ci-arrow { width: 18px; height: 18px; color: var(--dss-text-muted); opacity: 0.5; transition: opacity 0.2s; }
.dss-compact-item:hover .dss-ci-arrow { opacity: 1; color: var(--dss-primary); }

/* COMPACT CHAT VIEW */
.dss-compact-chat-view { max-width: 700px; margin: 0 auto; }
.dss-cc-header {
  display: flex; align-items: center; gap: 14px;
  padding: 16px 20px; background: var(--dss-bg);
  border: 1px solid var(--dss-border); border-bottom: none;
  border-radius: 12px 12px 0 0;
}
.dss-cc-back { color: var(--dss-text-muted); width: 36px; height: 36px; display: flex; align-items: center; justify-content: center; background: var(--dss-bg-secondary); border-radius: 8px; transition: color 0.2s; }
.dss-cc-back:hover { color: var(--dss-primary); background: var(--dss-primary-light); }
.dss-cc-title-area { flex: 1; }
.dss-cc-title { margin: 0 0 2px; font-size: 1rem; color: var(--dss-text); font-weight: 800; }
.dss-cc-subtitle { font-size: 0.8rem; color: var(--dss-primary); font-weight: 800; letter-spacing: 0.5px; }

.dss-cc-chat-area {
  background: var(--dss-bg-secondary);
  padding: 24px 20px; display: flex; flex-direction: column; gap: 16px;
  border: 1px solid var(--dss-border); border-bottom: none;
}
.dss-chat-bubble { max-width: 85%; display: flex; flex-direction: column; }
.bubble-user { align-self: flex-start; }
.bubble-agent { align-self: flex-end; }
.bubble-content {
  padding: 12px 16px; font-size: 0.9rem; line-height: 1.6;
  border-radius: 14px; font-weight: 600;
}
.bubble-user .bubble-content { background: var(--dss-bg); color: var(--dss-text); border: 1px solid var(--dss-border); border-top-right-radius: 4px; box-shadow: 0 2px 8px rgba(0,0,0,0.02); }
.bubble-agent .bubble-content { background: var(--dss-primary); color: #fff; border-top-left-radius: 4px; box-shadow: 0 4px 12px rgba(127,109,251,0.2); }

.bubble-meta { font-size: 0.7rem; color: var(--dss-text-muted); margin-top: 6px; padding: 0 4px; font-weight: 600; }
.bubble-user .bubble-meta { text-align: right; }
.bubble-agent .bubble-meta { text-align: left; }

.bubble-attachments { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.bubble-attachments a { display: block; border-radius: 8px; overflow: hidden; border: 1px solid var(--dss-border); transition: transform 0.2s; }
.bubble-attachments a:hover { transform: scale(1.05); }
.bubble-attachments img { height: 60px; object-fit: cover; display: block; }
.attach-doc { padding: 4px 8px; background: var(--dss-bg); font-size: 0.75rem; color: var(--dss-text); display: block; font-weight: 700; }

.dss-cc-notice {
  display: flex; align-items: center; gap: 12px;
  padding: 16px 20px; background: var(--dss-primary-light); color: var(--dss-primary);
  border: 1px solid var(--dss-border); border-top: 1px dashed var(--dss-border);
  border-radius: 0 0 12px 12px; font-size: 0.85rem; font-weight: 700;
}
.dss-cc-notice svg { flex-shrink: 0; width: 24px; height: 24px; }
.dss-cc-notice.notice-closed { background: var(--dss-bg); color: var(--dss-text-muted); border-top-style: solid; }

/* Status Badges */
.dss-ticket-badge {
  display: inline-block;
  padding: 4px 10px;
  border-radius: 99px;
  font-size: 0.7rem;
  font-weight: 800;
}
.badge-open { background: rgba(127,109,251,0.12); color: #7f6dfb; }
.badge-progress { background: rgba(6,182,212,0.12); color: #0891b2; }
.badge-waiting { background: rgba(245,158,11,0.12); color: #d97706; }
.badge-resolved { background: rgba(34,197,94,0.12); color: #16a34a; }
.badge-closed { background: rgba(107,114,128,0.12); color: #4b5563; }

/* Dark mode tweaks */
[data-theme="dark"] .dss-compact-header, [data-theme="dark"] .dss-compact-item, [data-theme="dark"] .dss-cc-header { background: #1a1625; border-color: rgba(255,255,255,0.05); }
[data-theme="dark"] .dss-cc-chat-area { background: #0e0c1d; }
[data-theme="dark"] .bubble-user .bubble-content { background: #1a1625; border-color: rgba(255,255,255,0.05); }
[data-theme="dark"] .dss-cc-notice { border-color: rgba(255,255,255,0.05); }
[data-theme="dark"] .dss-compact-empty { border-color: rgba(255,255,255,0.05); background: #1a1625; }


/* =============================================
   INLINE MODE (Support Center Page)
   ============================================= */
#drsudani-support-widget.dss-inline-mode {
    position: relative !important;
    bottom: auto !important;
    left: auto !important;
    z-index: 10 !important;
    width: 100% !important;
    height: 100% !important;
    pointer-events: auto !important;
}

#drsudani-support-widget.dss-inline-mode #dss-trigger-btn {
    display: none !important;
}

#drsudani-support-widget.dss-inline-mode #dss-chat-window {
    position: relative !important;
    bottom: auto !important;
    left: auto !important;
    width: 100% !important;
    height: 600px !important;
    max-height: 80vh !important;
    display: flex !important;
    opacity: 1 !important;
    transform: none !important;
    border-radius: 20px !important;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.1) !important;
    border: 1px solid rgba(255, 255, 255, 0.08) !important;
    flex-direction: column !important;
}

[data-theme="dark"] #drsudani-support-widget.dss-inline-mode #dss-chat-window {
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.4) !important;
}

#drsudani-support-widget.dss-inline-mode #dss-minimize-btn,
#drsudani-support-widget.dss-inline-mode #dss-close-btn {
    display: none !important;
}